Welcome to the North East Lincolnshire Family Information Service Directory

 

Are you looking for childcare? Activities for your children in the school holidays?  

 Use this directory to help you discover services and activities for children and young people aged 0-19 years.  You can check out what is happening in your local Children's Centres plus other private services and activities in and around the area.  

We can also provide support about applying and starting school, free school meals, maternity pay, tax credits, flexible free entitlement for three and four year olds and much more! Just contact us direct on the details below.

Equality Advisory Service

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Name:
Equality Advisory Service
Address:
Equality & Human rights Commission (ERHC),
3 More London,
Tooley Street,SE1 2RG
Ward:
Not Available
Telephone:
0808 800 0082
Mobile No.:
0808 800 0082
Email:
Not Available
Web Site:
https://www.equalityadvisoryservice.com/
Areas Covered:
  • All Neighbourhood Areas
Registered for 3/4yr Old Funding:
No
Service Description:
About Us
The helpline advises and assists individuals on issues relating to equality and human rights, across England, Scotland and Wales. We can also accept referrals from organisations which, due to capacity or funding issues, are unable to provide 'in depth help and support' to local users of their services local users of their services.

Some examples of the types of issues we have advised on:
A disabled individual who was trying to update banking details through the use of an interpreter at his local high street bank.
An individual who has been victimised by a pub landlord because he has inferred that a member of his staff was acting unlawfully by racially abusing a fellow customer.
An individual who was unhappy about the way that the younger clientele at work treated him and spoke to him because he was an older person.
A Trans individual, who had transitioned from male to female, who worked for a security company and reapplied for a security pass only to discover that the process for renewing her pass had disclosed the fact she had undergone gender reassignment surgery.
A pregnant woman who was advised by a leading restaurant chain to breast feed her baby in the toilet and not in the restaurant as she was causing offence.
Accessibility
We are an accessible and inclusive service which means we are able to support a wide variety of different languages and we are able to provide advice to Deaf members of society through our partnership with the Royal Association for Deaf people.

We recognise that some of our service users will require the support of a lay advocate in order for them to understand the advice they are given. In certain circumstances we can secure a trained lay advocate who will be able to provide one to one support for individuals with a learning difficulty.

Informal Resolution
We are able to support an individual to resolve their issue using alternative informal dispute resolution, as opposed to issuing a claim in the county court or the employment tribunal; needless to say, we recognise situations where issuing a claim may well be the only option. In some instances we may write to a service provider on behalf of a client in order to initiate a resolution.

It is important to remember that we will work with you to decide the best course of action for you to take in resolving your issue. We will support you to achieving the best possible outcome.

The EASS helpline does not provide legal advice – for more information on this please refer to our Legal Advice policy.
Costs:
Free
Availability:
Open All Year
Age Groups:
18 years to 99 years
Languages Spoken:
  • English
Referral Procedure:
Not Available
Daily Session Times:
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 19:00
  • Saturday: 10:00 - 14:00
Schools Visited:
Not Available
Facilities:
Not Available
Last Updated:
20/03/2025 00:00:00

If would prefer to contact us, please feel free to give us a call on 01472 326293 and select option 4. Alternatively, you can email us at fis@nelincs.gov.uk. or drop into Riverside Children's Centre, Central Parade, Grimsby, North East Lincolnshire, DN34 4HE.

The information supplied by North East Lincolnshire Family Information Service on these web pages has been obtained from a variety of organisations and agencies. Whilst every effort will be made to provide accurate and up to date information and advice, no guarantee can be given. The information and advice given is not in any way intended to be a recommendation of suitability or quality of provision.