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| Provider Name: | Equality Advisory Service |
| Provider Type: | Bulletin Board |
| Name: | Equality Advisory Service |
| Address: | Equality & Human rights Commission (ERHC),
3 More London,
Tooley Street,SE1 2RG
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| Ward: | Not Available |
| Telephone: | 0808 800 0082 |
| Mobile No.: | 0808 800 0082 |
| Email: | Not Available |
| Web Site: | https://www.equalityadvisoryservice.com/ |
| Areas Covered: | |
| Registered for 3/4yr Old Funding: | No |
| Service Description: | About Us
The helpline advises and assists individuals on issues relating to equality and human rights, across England, Scotland and Wales. We can also accept referrals from organisations which, due to capacity or funding issues, are unable to provide 'in depth help and support' to local users of their services local users of their services.
Some examples of the types of issues we have advised on:
A disabled individual who was trying to update banking details through the use of an interpreter at his local high street bank.
An individual who has been victimised by a pub landlord because he has inferred that a member of his staff was acting unlawfully by racially abusing a fellow customer.
An individual who was unhappy about the way that the younger clientele at work treated him and spoke to him because he was an older person.
A Trans individual, who had transitioned from male to female, who worked for a security company and reapplied for a security pass only to discover that the process for renewing her pass had disclosed the fact she had undergone gender reassignment surgery.
A pregnant woman who was advised by a leading restaurant chain to breast feed her baby in the toilet and not in the restaurant as she was causing offence.
Accessibility
We are an accessible and inclusive service which means we are able to support a wide variety of different languages and we are able to provide advice to Deaf members of society through our partnership with the Royal Association for Deaf people.
We recognise that some of our service users will require the support of a lay advocate in order for them to understand the advice they are given. In certain circumstances we can secure a trained lay advocate who will be able to provide one to one support for individuals with a learning difficulty.
Informal Resolution
We are able to support an individual to resolve their issue using alternative informal dispute resolution, as opposed to issuing a claim in the county court or the employment tribunal; needless to say, we recognise situations where issuing a claim may well be the only option. In some instances we may write to a service provider on behalf of a client in order to initiate a resolution.
It is important to remember that we will work with you to decide the best course of action for you to take in resolving your issue. We will support you to achieving the best possible outcome.
The EASS helpline does not provide legal advice – for more information on this please refer to our Legal Advice policy. |
| Costs: | Free |
| Availability: | Open All Year |
| Age Groups: | 18 years to 99 years |
| Languages Spoken: | |
| Referral Procedure: | Not Available |
| Daily Session Times: | - Monday: 09:00 - 19:00
- Tuesday: 09:00 - 19:00
- Wednesday: 09:00 - 19:00
- Thursday: 09:00 - 19:00
- Friday: 09:00 - 19:00
- Saturday: 10:00 - 14:00
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| Schools Visited: | Not Available |
| Facilities: | Not Available |
| Last Updated: | 20/03/2025 00:00:00 |